FREQUENTLY ASKED QUESTIONS
Answers Buyers Ask Before the First Order
MOQ, lead time, certification, compliance and IP — answered in plain language.
What is your MOQ for cosmetics OEM and ODM orders?
Standard MOQ is 5,000 pcs per SKU for masks, creams and cleansers, 5,000 pairs for eye patches, 1,000 pcs for professional salon sizes and 3,000 sets for gift boxes. For start-ups we can discuss mixed-SKU programmes and pilot runs — tell us your target quantity and we will propose a workable plan.
Are you ISO 22716 and GMPC certified?
Yes. Tianzi operates to ISO 22716 cosmetics GMP and holds US GMPC certification, with a Class 100,000 cleanroom and 12 automated lines. Our facility also aligns with FDA cosmetic regulations and is verified by SGS against EU standards. Certificates and audit reports are available on request.
How long does lead time take from sample to shipment?
Samples are typically ready in 7–10 days. Mass production lead time is 20–25 days after sample confirmation and packaging approval, 25–35 days for sunscreen, colour cosmetics and gift sets with custom tooling.
Can you develop a custom formula for our brand?
Yes. Our R&D centre covers dermatology, nutrition and skin biology, and holds a library of 5,000+ proven formulas plus patented technologies. You can start from a stock formula and adjust actives, texture and fragrance, or commission a brand-new development. Formula ownership and NDA terms are agreed before development begins.
Do you handle packaging design and sourcing?
We provide full packaging service: structure design, artwork, material selection, mould development and sourcing. You may also supply your own packaging for filling, or use our stock components to shorten lead time and lower tooling cost.
Can you support product registration for our market?
We provide documentation and technical file support for EU CPNP, US MoCRA, UK, ASEAN, Middle East, Korea, Japan and China NMPA filings, including PIF, CPSR-supporting data, COA, MSDS and free-sale certificates. Registration is completed by your appointed responsible person or agent in the destination market.
Can I visit the factory or do a remote audit?
Both. You are welcome to visit our 20,000 m² Guangzhou base in person, or book a live video audit on WhatsApp or WeChat where we walk you through the cleanroom, emulsifying workshop, filling lines and QC lab in real time.
Which product categories do you specialise in?
Eye care is our strongest category — under-eye patches, eye creams, eye masks and eye serums, across hydrogel, bio-cellulose, non-woven and crystal-dissolving formats. We also produce facial masks, creams, essences, cleansers, sunscreens, salon lines, body care and gift sets.
How do you protect our formula and brand IP?
We sign an NDA before any formula is shared, keep customer formulas in a segregated development record, and never reuse or resell a custom formula developed for your brand. Moulds and tooling produced for you remain your property.
What does the OEM / ODM / OBM process look like for a new brand?
OEM: you supply the formula and we produce. ODM: we develop from our 5,000+ formula library and you sell under your own label. OBM: we build the brand with you, from market insight and hero-product planning to visual identity, packaging, compliance and launch content.